Terms and Conditions

By accepting a quotation, supplying equipment to us, authorising work, paying a deposit or instructing All Computer Repairs to provide goods or services, the customer agrees to the following terms and conditions.

1. Payment Terms

Invoices must be paid in full by the due date stated on the invoice. Where no due date is specified, payment is due within seven days of the invoice date.

All Computer Repairs may require a deposit or full payment before ordering parts, commencing work, releasing equipment or delivering goods.

2. Overdue Accounts

Where an invoice remains unpaid after its due date, All Computer Repairs may suspend further work, support, services or delivery until the overdue amount is paid.

All Computer Repairs may charge interest on the overdue balance at the rate of 10% per annum, calculated daily from the due date until payment is received.

All Computer Repairs may recover reasonable costs actually incurred in collecting the overdue amount, including debt-recovery, court, filing, service and legal costs, to the extent permitted by law.

Any payment received may be applied to collection costs, interest and then the outstanding invoice balance.

3. Ownership of Supplied Goods

Legal and beneficial ownership of all parts, computers, equipment and other goods supplied by All Computer Repairs remains with All Computer Repairs until all amounts owing for those goods have been paid in cleared funds.

Until ownership passes, the customer must not sell, transfer, dispose of, remove, alter or grant a security interest over the goods without our written permission.

If payment is not made by the due date, All Computer Repairs may request the return of unpaid goods and may recover or reclaim them where this can be done lawfully and without breaching the peace. The customer must provide reasonable assistance to identify and return unpaid goods.

The customer acknowledges that this clause may create a security interest under the Personal Property Securities Act 2009 and agrees to provide reasonable information and assistance required for All Computer Repairs to register or protect that interest.

4. Possession and Release of Equipment

To the extent permitted by law, All Computer Repairs may retain possession of equipment in its custody until all amounts relating to the inspection, diagnosis, repair, parts, labour and storage of that equipment have been paid.

Equipment may not be released until payment has been received in cleared funds.

5. Quotes, Estimates and Additional Work

Quotes are valid for the period stated on the quote and may be subject to parts availability, supplier pricing and faults discovered after inspection.

An estimate is an approximation only and is not a fixed quotation.

Where additional faults, parts or labour are discovered, we will seek the customer's approval before materially exceeding an approved quote. The customer remains responsible for authorised diagnostic work and work completed before an additional fault was discovered.

Minor incidental work reasonably necessary to complete an authorised repair may be performed without further approval where it does not materially increase the quoted price.

6. Diagnostic and Labour Charges

Diagnostic, inspection, call-out and labour charges are payable for time and services supplied, even where the equipment is found to be beyond economical repair, replacement parts are unavailable, the customer decides not to proceed with the recommended repair, no fault is found, or the problem is intermittent or caused by equipment, software or services outside our control.

Any applicable minimum charge will be disclosed before or when the work is authorised.

7. Special-Order Parts

Deposits paid for specially ordered or customer-specific parts may be non-refundable after the order has been placed, except where required by the Australian Consumer Law or where the supplier accepts cancellation and return.

Restocking, freight and supplier cancellation costs may be deducted from any approved refund where lawful and disclosed to the customer.

8. Customer Data and Backups

The customer is responsible for backing up all data before providing equipment to All Computer Repairs.

Repair, diagnostic, malware-removal, operating-system, storage-device and data-transfer work may involve an inherent risk of data loss, corruption or alteration. Although reasonable care will be taken, All Computer Repairs does not guarantee that data can be preserved or recovered.

Nothing in this clause excludes liability that cannot lawfully be excluded. Where liability can lawfully be limited, All Computer Repairs will not be responsible for data loss arising from an existing hardware failure, damaged storage media, malware, encryption, corrupted software, customer instructions or circumstances outside our reasonable control.

Unless specifically included in writing, a repair quotation does not include data backup, data recovery or restoration of applications, licences, passwords or account access.

9. Access to Equipment and Accounts

The customer confirms that they own the equipment or are authorised by its owner to request the work.

The customer authorises All Computer Repairs to access the equipment, operating system, files, accounts, networks and settings only to the extent reasonably necessary to diagnose, test and complete the authorised work.

The customer must disclose any special confidentiality, access or data-handling requirements before work begins.

10. Existing Faults and Device Condition

All Computer Repairs is not responsible for pre-existing faults, physical damage, liquid damage, corrosion, weakened plastics, damaged clips, degraded batteries, prior repair attempts or hidden defects that become apparent during reasonable inspection or repair.

Some equipment may fail completely during diagnosis or disassembly because of its existing condition. We will take reasonable care and notify the customer of significant additional faults discovered.

11. Replacement Parts and Manufacturer Warranties

Replacement parts may be new, refurbished or equivalent-quality compatible parts, as stated in the quotation or invoice.

Manufacturer or supplier warranties are subject to their respective terms. Any voluntary warranty provided by All Computer Repairs is in addition to, and does not exclude, the customer's rights under the Australian Consumer Law.

A warranty does not cover unrelated faults, accidental or liquid damage, misuse, malware, unauthorised alterations, further physical damage, power events or faults caused by third-party equipment or services.

12. Uncollected Equipment and Storage

The customer must collect equipment promptly after being notified that it is ready.

If equipment is not collected within 14 days after notification, All Computer Repairs may charge a reasonable storage fee of $5.00 per day, provided the customer has been notified that the storage charge will apply.

If equipment remains uncollected, All Computer Repairs may issue the notices and take the steps available under the Queensland Disposal of Uncollected Goods Act 1967, including selling or otherwise disposing of the equipment where legally permitted.

Any proceeds will be dealt with as required by law. Disposal of equipment does not automatically extinguish an outstanding debt where the sale proceeds are insufficient to cover the amount owing and permitted expenses.

13. Third-Party Products and Services

All Computer Repairs is not responsible for outages, changes, restrictions, account suspensions or failures caused by third-party products or services, including internet providers, cloud platforms, software developers, manufacturers, telecommunications providers and online account providers.

Third-party licences, subscriptions and services remain subject to the provider's own terms and charges.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.

Where permitted by law, liability for a failure relating to services may be limited to supplying the services again or paying the reasonable cost of having the services supplied again.

15. Cancellations

The customer must pay for work completed, parts ordered and reasonable costs incurred before cancellation.

Appointments cancelled without reasonable notice may attract a cancellation or call-out fee where that fee was disclosed when the booking was made and reasonably reflects the loss or cost incurred.

16. Disputes

The customer must notify All Computer Repairs promptly if an invoice or completed work is disputed and provide reasonable details of the dispute.

The existence of a dispute concerning part of an invoice does not remove the customer's obligation to pay any undisputed amount by its due date.

17. Governing Law

These terms are governed by the laws of Queensland, Australia. The parties submit to the jurisdiction of the courts and tribunals of Queensland.